We strongly recommend a monitoring plan to get the most protection from your security system. Our Assisted Monitoring plans add an additional layer of security that enables professional monitoring agents to react to intruders in your home during an alarm when you are unable to. Our team is trained to qualify threats and go through a strict checklist making sure your property and belongings are safe at all times.

No. 

Monitoring agents will attempt to contact you first via Text and phone call. If you've set off the alarm by mistake, you can easily cancel via the app, Alarm Text or by giving our agent your safeword over the phone prior to our agents requesting emergency dispatch. If you can't be reached during an alarm, agents will process the alarm as a real emergency, contacting your local security team. Incase our agents do not receive an all clear within 15min of the alarm notification, they will then contact the police.

YES.

With a self-monitoring approach, you will be notified immediately of alarms through the mobile App and can decide how to respond. However, when you have a professionally monitored plan, you'll have the peace of mind of knowing that trained professionals have your back 24/7, even when you can't be reached.

No.

Your privacy is always assured.  Falcon watch does not have access to any of the video surveillance products installed in your house even if purchase from us and installed by our technicians. Only you will have access to video and can use these added measures to verify any alarms remotely. That is why our team will attempt to contact you first.  

No. If you install your system yourself we are unable to link your hardware with our Alarm Receiving Center. All our products come with free delivery and installation. Assisted monitoring is optional.